Customers can request a refund within 14 days of receiving the product. The product must be unused and must be in its original condition and well packed.
- Item must be returned in its original condition and well packed.
- The product must be unused.
- The order must be sent by e-mail, and the order number and details of the returned product must be included.
- The product must be sent to the company's specified address, and the amount paid by the customer will be refunded upon receipt of the product.
Cocomart will bear the shipping cost if the reason for the return is a company error, otherwise the customer will bear the shipping costs. Please note that shipping costs are not refundable.
Once we receive the returned product and verify that the above conditions are met, a refund will be made via the same payment method that was used for the purchase.
- Products purchased at deep discounts or special customizations are not refundable.
- Products that have been used or damaged due to misuse cannot be refunded.
At Cocomart, we make sure our customers are satisfied, and we'll always make sure to meet your needs. If you have any questions or concerns regarding our return policy, please contact us by email or phone.
